Analista de Suporte Sr

Join the Linx Team as a Senior Support Analyst and contribute to the success of our retail clients with a Customer Experience (CX) mindset. Act as a key technical account, ensuring technical excellence and customer satisfaction for large account clients.

Requirements

• Solid experience (minimum of 3 years) in Technical Support, Executive Support, or Level 2
• Completed higher education or studying in IT, Systems Information, or related area
• Excellent Soft Skills: Empathy, impeccable verbal and written communication, and ability to act under pressure and manage high-level relationships
• Mandatory Technical Knowledge: Proficiency in Windows environments and basic notions of Networks (IP, connectivity, basic printers), Knowledge in ERP (retail ERP is a differential), Ability to query and analyze data in PostgreSQL, Domain of Excel for reports and data management
• Differential: Knowledge in data visualization tools like Power BI

Benefits

• Meal Voucher
• Lunch Voucher
• Birthday Off
• Education Grant and Free Courses
• Profit Sharing and Results
• Baby #soulinx on Board (program with various benefits for our dads and moms)
• My Pet Club
• Holidays & Co
• Wedding Gift
• Medical Assistance
• Dental Assistance
• Life Insurance
• Acolhe 360: Support Program for the Collaborator through a multidisciplinary team
• Partnership with Allya: Super Discounts in establishments around Brazil
• Vitta Prime Care: Our 24/7 Digital Hospital available for you
• Partnership with WellHub Fitness Networks