Support Engineer – Tier 1 (Salesforce Certified)
LitifyNew York, New York, United States • New Orleans, Louisiana, United States
Posted September 2, 2025
75000 - 90000 USD year
Full Time
About the Company
Litify is an all-in-one legal technology platform that empowers law firms and in-house teams to enhance business performance through secure cloud-based solutions. With features like matter management, document generation, timekeeping, and analytics, Litify offers a comprehensive suite of tools for legal operations. The company's configurable workflows and powerful analytics engine ensure adaptability and efficiency, making it a leader in the industry.
Job Description
Litify is revolutionizing the Legal industry by providing a Salesforce-based legal operating solution for law firms and legal departments. They are seeking a Support Engineer (Tier 1) to provide technical support to customers through Salesforce Service Cloud, Zoom, and Salesforce documentation. This role involves troubleshooting complex issues, onboarding new customers, and contributing to the knowledgebase.
Requirements
- 1-3 years of technical customer facing experience (preferably in the SaaS space)
- 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
- Excellent judgment, analytical thinking, and attention to detail
- Superb time management and organizational skills
- Strong communication and collaboration skills
