Senior Technical Account Manager (TAM III) - 12 months Fixed Term Contract
LivePersonAustralia • Sydney, New South Wales, Australia • Melbourne, Victoria, Australia
Posted October 22, 2025
Contract / Temporary
About the Company
LivePerson (NASDAQ: LPSN) is an enterprise leader in digital-first customer conversations, offering a Conversational Cloud platform that powers over a billion interactions monthly. The company provides AI-powered solutions for contact center transformation, agent productivity, and personalized customer experiences. With services including messaging, automation, bots, voice solutions, and natural language processing, LivePerson serves leading brands like HSBC, Chipotle, and Virgin Media.
Job Description
LivePerson is seeking a Senior Technical Account Manager (TAM III) to deliver exceptional technical support and strategic guidance to top-tier customers. The role involves driving operational success, managing customer relationships, and leading cross-functional teams. This is a 12-month fixed term contract position for maternity leave.
Requirements
- Demonstrated expertise in Technical Account Management or related technical customer-facing roles.
- Extensive hands-on experience with omnichannel, web, and scripting technologies.
- Proficiency in data analysis, including SQL/NoSQL/Data lake, to extract actionable insights.
- Advanced critical thinking and problem-solving abilities.
- Exceptional verbal and written communication skills.
- Self-motivated and adept at working autonomously.
- Ability to thrive under pressure and work non-standard hours.
- Willingness to travel to additional customer sites.
Benefits
- Health & Wellbeing
- Time Away & Flexibility
- Employee Stock Program
- Learning & Development
- Workplace Flexibility
