Customer Care Representative (EMEA) CDD de remplacement
LivestormParis, Ile-de-France, France
Posted February 25, 2026
30000 - 34000 EUR
Full Time
About the Company
Livestorm is a leading cloud-based webinar and live event platform that enables teams to design, host, and analyze virtual events in minutes. The platform offers a fully integrated suite of tools—including customizable layouts, CRM and marketing automation connections, real-time engagement features such as Q&A, polls, and virtual whiteboards—to support product demos, marketing campaigns, training sessions, and large-scale webcasts. Livestorm distinguishes itself with its plug-and-play simplicity, scalability from a few to thousands of attendees, multi-language support, and ISO 27001-certified EU data security, providing a secure and seamless experience for both presenters and participants.
Job Description
Livestorm is looking for a Customer Care Representative to join their team, providing excellent care to customers through human and automated support. The ideal candidate will have 1+ years of experience in customer support, excellent customer service skills, and fluency in English and French.
Requirements
- 1+ years of experience in Customer Support
- Experience in a client-facing role within the SaaS or tech industry
- Fluent, ideally native, in English (both written and spoken)
- Fluent or native in French
- Previous experience with Intercom or another live chat/support software
- Excellent customer service and problem-solving skills
- Positive-minded and team player
- Excellent writer and communicator
- Internet savvy with a strong interest in startups
- Remote enthusiast
