Customer Success Executive [Philippines]

As a Customer Success Executive at Locad, you will focus on improving the customer experience through best practices, automation, and consistent communication. This role involves supporting the Customer Success team, liaising with internal stakeholders to optimize processes, and providing actionable solutions to customers. The position reports to a Customer Success Manager.

Requirements

• Understanding of Supply Chain, Logistics, or eCommerce.
• Experience in a customer success or vendor management role.
• Comfort discussing diverse issues.
• Confident communication skills.
• Ability to handle multiple tickets and requests.

Benefits

• Annual performance bonus
• Paid Time Off
• Health Insurance
• Learning and development budget