Customer Success Manager [Philippines]

This Customer Success Manager position is for a team leader based in the Philippines. The role focuses on building a high-performing team, managing client relationships, resolving escalated issues, and proactively growing client value through upsells and renewals. Key aspects include: team leadership, client support and escalation management, account success management, and contract/billing management.

Requirements

• 7+ years of experience in Customer Success, Account Management, or Operations
• Proven leadership experience with a track record of building high-performing teams
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management skills
• Hands-on experience with contract management, SLAs, billing, and financial reconciliations

Benefits

• Annual Bonus
• 25 days leave
• Health Insurance
• Generous equipment allowance
• Annual L&D support