Field Service Technician (Chicago)

Locus Robotics is a global leader in warehouse automation. We are seeking a dedicated Field Service Technician to provide on-site repair and maintenance support for our robots at customer locations.

Requirements

• Perform on-site preventive maintenance for robots and charging stations.
• Troubleshoot and execute on-site repairs, including preparation and necessary equipment management.
• Conduct onsite testing and physical inspections of robots to diagnose root causes and perform necessary repairs and validation.
• Manage and nurture on-site customer relationships, ensuring smooth and efficient robotic operations.
• Assist customers with handling non-hardware-related escalations on-site.
• Analyze robot data to identify early signs of component degradation.
• Maintain detailed records of work performed and ensure accuracy in documentation.
• Complete service reports and manage support tickets in Salesforce.
• Provide additional remote technical support and Return Material Authorization (RMA) activities as required.