Technical Support Engineer

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations.

Requirements

• Own the execution of software version upgrades and new release deployments.
• Manage and update SLAM-based maps, implementing changes to optimize robot navigation.
• Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors).
• Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements.
• Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams.
• Develop and maintain documentation, FAQs, and internal troubleshooting guides.
• Collaborate with cross-functional teams to diagnose and resolve complex system issues.
• Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams.

Benefits

• Paid Time Off