Technical Support Specialist (Mon-Fri 10am-6:30pm ET)

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. We're seeking a Technical Support Specialist to join our dynamic Support Helpdesk Team.

Requirements

• Manage customer support tickets for tier 1 and tier 2 technical issues
• Serve as the first point of contact for customer sites
• Collaborate with engineering and cross-functional teams to troubleshoot and resolve complex technical issues
• Maintain clear, professional, and timely communication with customers

Benefits

• Retirement Plan
• 401k Matching