Technical Support Specialist (Sun-Thurs 12pm-8:30pm ET)

Join Locus Robotics as a Robotic Technical Support Specialist and be part of our dynamic Support Helpdesk Team. Provide timely and professional technical assistance to site teams, diagnosing and resolving Level 1 issues related to our robotic systems and infrastructure.

Requirements

• Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction.
• Serve as the first point of contact for customer sites, providing prompt response and resolution.
• Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers.
• Collaborate with engineering and cross-functional teams to troubleshoot and resolve complex technical issues.
• Monitor, prioritize, and manage tickets to maintain compliance with defined service level agreements (SLAs).
• Create and update knowledge base articles to improve support workflows and maintain accurate, up-to-date documentation.
• Maintain clear, professional, and timely communication with customers throughout the support process.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth