Technical Support Lead
LotusFlare, Inc.Mexico City, Mexico City, Mexico • Palo Alto, California, United States • Auvergne-Rhône-Alpes, France •
Posted August 20, 2025
Full Time
About the Company
LotusFlare is a digital commerce and monetization platform focused on simplifying technology and enhancing customer experiences for enterprises. The company's LotusFlare Digital Network Operator Cloud offers a cloud-native business support system (BSS) to communications and media services providers, enabling innovation, improved customer engagement, and operational cost reduction. Key services include mobile growth, engagement, internet solutions, BSS, telco cloud, 5G, eSIM, and digital customer experience.
Job Description
LotusFlare is a software company focused on simplifying technology and improving customer experience. They aim to deliver valuable outcomes to enterprises through their cloud-native platform, the LotusFlare Digital Network Operator®. They are seeking a Technical Support Lead to manage a team, handle escalated issues, and improve overall support processes.
Requirements
- Lead and manage the technical support team.
- Oversee day-to-day operations of the support team.
- Handle escalated customer issues and resolve them quickly.
- Collaborate with cross-functional teams.
- Develop and implement support processes and documentation.
- Conduct performance reviews and identify areas for skill development.
- Analyze support ticket trends.
- Leverage tech support experience for B2B2C products.
Benefits
- Flexible work schedule
- Professional development opportunities
