Technical Product Support Specialist
Lucid SoftwareSalt Lake City, Utah, United States
Posted September 17, 2025
Full Time
About the Company
Lucid Software is a visual collaboration platform offering diagramming, design, and enterprise software solutions. With products like Lucidchart, it empowers teams worldwide to transform ideas into actionable plans. Known for its innovative approach and strong partnerships with tech giants, Lucid fosters a culture of teamwork, innovation, and individual empowerment.
Job Description
Lucid Software is seeking a Technical Product Support Specialist to connect with their largest and most strategic customers. The role involves resolving complex technical issues, identifying customer needs, and driving improvements to the Lucid platform, while also serving as an escalation path for other support and engineering team members. Communication is primarily handled over email, with potential for screen sharing and phone calls.
Requirements
- 2 years practical work experience or a Bachelor's degree with a 3.0 cumulative GPA or higher
- Strong sense of personal ownership and responsibility
- Ability to translate complex technical ideas into simple content
- Strong written and verbal communication skills
- Excellent analytical capabilities and problem-solving skills
- Detail-oriented, organized, and a good team player
- Bias towards finding solutions vs. shutting down ideas
