Director of Customer Experience

The Director of Customer Experience is a strategic leadership role responsible for defining and executing initiatives that enhance the entire customer journey, drive retention, and maximize customer lifetime value.

Requirements

• Experience: 8-10+ years of experience in customer-facing or post-sales leadership roles within a B2B SaaS environment.
• Education: A bachelor's degree in Business Administration, Marketing, or a related field is required, with an MBA or relevant professional certifications is a plus.
• Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight), and data analytics and reporting tools (e.g., Tableau, Power BI).

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance