Senior Customer Success Manager
LuciqCairo, Cairo, Egypt
Posted March 3, 2026
Full Time
About the Company
Luciq delivers an agentic observability platform that empowers mobile teams to monitor, detect, and resolve performance issues throughout the app lifecycle. By leveraging intelligent AI agents, the platform automatically prioritizes incidents, reducing mean time to resolution and enabling faster releases. Its core offerings—mobile performance monitoring and end-to-end observability—give developers a single, unified view of user experiences across devices and networks. Luciq’s distinctive advantage lies in its proactive, AI-driven incident management, which transforms reactive debugging into a continuous, friction-free workflow that keeps users satisfied and teams productive.
Job Description
Senior Customer Success Manager responsible for developing customer relationships, optimizing user acquisition, and delivering ROI for clients. Work closely with customers to ensure satisfaction and growth.
Requirements
- Bachelor degree in Information System or Computer Engineering
- 4+ years of relevant experience.
- Strong communication, leadership, and interpersonal skills.
- An analytical mindset to decide actions based on productivity metrics.
- Strong technology background with knowledge of the mobile apps' ecosystem.
- A proven track record of Technical Account Management or other relevant experience.
- Experience in managing multiple stakeholders and projects.
- A listener who is customer-oriented and attentive to their needs.
- Fluent in spoken and written English.
- Strong communication skills.
- Communicate effectively in both business and technical contexts.
- Juggle multiple priorities with competing deadlines.
- Process-oriented with problem-solving skills.
