Customer Success Manager

Luminance is seeking a Customer Success Manager to cultivate relationships with international law firms and build a strong customer base. The role involves onboarding new customers, providing product support, identifying growth opportunities, and proactively improving the customer experience. This is a hybrid position with opportunities to travel both domestically and internationally.

Requirements

• Develop and foster an excellent customer experience across Luminance’s comprehensive product suite.
• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes.
• Liaise with internal teams to enhance service delivery and align product development with customer needs.
• Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases.
• Regular domestic and international travel to meet with customers and build business relationships.

Benefits

• discretionary bonus per quarter