Technical Support Engineer

Luminance is seeking a Technical Support Engineer to join their team. This role focuses on resolving customer issues and providing excellent communication, acting as a first point of contact for existing and new customers. The ideal candidate will have a strong understanding of Luminance's products and possess excellent interpersonal and problem-solving skills. They will manage accounts, identify potential issues, and ensure smooth customer experience.

Requirements

• Manage customer problems and maintain customer relationships
• Understand product functionality and customer needs
• Excellent interpersonal and communication skills
• Highly-detail-oriented with problem-solving ability
• Organised with strong time management and prioritization skills
• Experience with customer-facing activities (desirable)