Technical Support Engineer

Luminance is seeking a Technical Support Engineer to be the first point of contact for customer inquiries and issues. This role involves managing customer problems, communicating with clients, and maintaining relationships. The ideal candidate will have a strong customer service background and the ability to troubleshoot technical issues, whether they involve direct communication or escalation to a specialist.

Requirements

• Manage customer problems from start to finish
• Communicate with customers and answer their queries
• Understand customer needs and product functionality
• Strong interpersonal and communication skills
• Detail-oriented with problem-solving abilities
• Organised with time management skills
• Experience with customer-facing activities (desirable)