IT Help Desk Technician

The IT Help Desk Technician at Lytegen is responsible for providing first-line support to employees, resolving technical issues efficiently. The role involves troubleshooting hardware, software, and network problems, assisting users with applications, and maintaining IT equipment. The position requires strong communication and customer service skills and is essential for operational continuity.

Requirements

• Respond to incoming support requests via phone, email, and in-person communication.
• Troubleshoot and resolve hardware, software, network, and printing issues.
• Assist users with various applications including Microsoft Office Suite and custom business software.
• Document interactions and resolutions in the service desk management system.
• Follow up on pending issues and maintain communication with users until resolved.

Benefits

• Competitive salary package
• Opportunity to lead IT operations
• Exposure to global teams and international projects
• Ability to build and shape IT processes
• Career growth opportunities