IT Service Desk Technician

Lytegen is seeking an IT Service Desk Technician to provide exceptional technical support to employees. This role involves troubleshooting, diagnosing, and resolving IT issues, ensuring timely and efficient assistance. The technician will leverage their expertise in IT systems to resolve a variety of problems, ranging from software and hardware.

Requirements

• Receive and log support requests from users.
• Diagnose and troubleshoot hardware and software issues.
• Assist with configuring user accounts and access to IT systems.
• Manage and update the ticketing system.
• Provide support for desktop environments.
• Train users on software application functionality.
• Report reoccurring technical issues to the IT department.

Benefits

• Competitive salary package
• Opportunity to lead IT operations
• Exposure to global teams
• Ability to build and shape IT processes
• Career growth opportunities
• Collaborative, high-performance culture