Retail Training and Quality Assurance Officer
M-KOPAEastern Region, Ghana
Posted August 5, 2025
Full Time
About the Company
M-KOPA is a UK-headquartered fintech company operating in Africa, offering affordable smartphone and e-motorbike financing along with embedded digital financial services. Using an innovative daily repayment model, M-KOPA has extended over $2 billion in credit to 7 million customers, building a credit record for each that supports long-term financial relationships. With a focus on financial inclusion and digital connectivity, the company employs over 3,000 staff and 30,000 sales agents across its markets.
Job Description
M-KOPA is seeking a Retail Training & Quality Assurance Officer to empower frontline teams and elevate customer experiences across their retail network. This dual-purpose role focuses on developing employees through impactful training and maintaining operational excellence through quality assurance. The successful candidate will lead training programs, conduct quality audits, analyze data, and champion compliance, contributing directly to improved team performance and customer satisfaction.
Requirements
- Bachelor's degree in any relevant field.
- Minimum 2 years in retail or customer service environments.
- Proficiency in Microsoft Office Suite and CRM systems.
- Experience with Learning Management Systems.
- Strong understanding of quality assurance methodologies.
- Knowledge of retail operations and service center dynamics.
Benefits
- Diverse development programs
- Coaching partnerships
- On-the-job training
- Family-friendly policies
- Well-being support
- Flexibility
