IT Support Specialist

M.S. Rau is seeking a dedicated IT Support Specialist to join our dynamic team, ensuring robust technical support, system maintenance, and optimization to power our expanding infrastructure in a luxury retail environment.

Requirements

• Set up and install new hardware and software systems.
• Diagnose and troubleshoot hardware and software issues.
• Maintain hardware and software by conducting regular maintenance and updates.
• Upgrade firmware, software, and outdated hardware systems.
• Monitor and maintain security systems and install updates.
• Provide technical support to users and resolve technical errors.
• Prepare technical documents, such as error and maintenance reports.
• Create user documents and provide training on new computer systems.
• Manage and maintain the company’s cellular plan.
• Research technical solutions; implement solutions and provide documentation and training.
• Manage and maintain access control systems.
• Process new and exiting employees.

Benefits

• Paid Time Off and Holidays
• Medical, Dental and Vision
• Life Insurance
• Short- and Long-Term Disability
• Critical Illness, Cancer, Accident and Hospital Indemnity Insurance
• Flexible and Commuter Spending Accounts
• Lifestyle Spending Account
• Employee Assistance Program
• Wellness Program
• 401k with match
• On-site gym