Customer Support Specialist

As a Customer Support Specialist at Mable, you'll be at the heart of our platform, supporting and empowering every type of user we serve. Our team is trained across all things Mable, making us the go-to crew for solving problems, creating seamless experiences, and turning everyday interactions into moments of connection. We play a vital role in driving customer engagement, building trust, and turning users into loyal advocates.

Requirements

• Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
• Display excellent interpersonal skills with an empathetic and compassionate approach to customers
• Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
• Proactively educate our users on getting the most out of Mable based on their individual needs.
• Advocate for customers to ensure their needs are met and inquiries resolved.
• Provide broader business teams with insights and feedback to support process and platform improvements

Benefits

• Power your career
• Access parental leave
• Work with flexibility
• Flexi Leave Days
• Take a floating public holiday
• Be rewarded