Support Specialist
MableSydney, New South Wales, Australia • Queensland, Australia • Melbourne, Victoria, Australia
Posted October 29, 2025
Full Time
About the Company
Mable is a leading health-tech platform connecting people needing disability and aged care support with independent community workers. As Australia's largest and most diverse provider of home care services, Mable offers a wide range of support options including nursing, allied health, and domestic assistance, empowering individuals to achieve their desired independence. Founded in 2014 by Peter Scutt and Tony Charara, the company is dedicated to inclusivity and choice, having facilitated over 13 million hours of care.
Job Description
HomeMade is seeking a Support Specialist to join their team, working directly with customers as they navigate their Home Made journey. The role involves providing high-quality customer service, managing cases, onboarding customers, and ensuring customer success. The company focuses on empowering older people to manage their service providers and is dedicated to positive change across the care sector.
Requirements
- Provide exceptional support to customers.
- Manage a high volume of cases efficiently.
- Partner with Support and Accounts teams to onboard customers.
- Deliver guidance and training to customers.
- Follow up on customer inquiries and complaints.
- Contribute to continuous improvement.
Benefits
- Flexible work arrangements
- Remote work options
- Rewarding Recognition program