Onboarding Partner

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers. As an Onboarding Partner, you will play a vital role in conducting initial assessments and guiding our customers through the onboarding journey, enabling them to live independent, safe and fulfilling lives at home.

Requirements

• Collaborate with the customer qualifying team to ensure a seamless onboarding experience for HomeMade customers.
• Conduct welcome calls and complete comprehensive virtual assessments using a wellness and enablement approach.
• Develop personalised care and support plans, making recommendations that promote independence and consider each customer’s risk profile.
• Co-design budgets for supports and services available through Home Care Package (HCP) funding.
• Ensure customers and their representatives have the information and guidance needed to make informed choices and decisions.
• Use available education resources to promote rapid adoption of the HomeMade Customer Portal.
• Support customers in building the skills and confidence to self-manage their care, including onboarding their preferred support providers to maximise the use of their funding.
• Complete all onboarding activities - including assessments, plans, and customer communications - accurately and on time.
• Work collaboratively with Support Partners, Service and Support, and Clinical teams to deliver high-quality outcomes.
• Actively participate in quality improvement and risk management initiatives.
• Provide proactive and responsive communication to customers via phone, email, and virtual meetings.
• Uphold the responsibilities of the role in line with the Aged Care Act and Aged Care Quality Standards.

Benefits

• Power your career
• Access parental leave
• Work with flexibility
• Flexi Leave Days
• Take a floating public holiday
• Be rewarded