At Your Service Captain, Providence Place - Full Time
Macy'sProvidence, Rhode Island, United States
Posted October 15, 2025
Full Time
About the Company
Macy's is a leading retail brand offering quality fashion at affordable prices across the United States and online.
Job Description
Macy's is seeking a Customer Service Captain to be an advocate for customers and a role model for colleagues. This full-time position involves driving sales through promotional campaigns, resolving customer issues, and enhancing the in-store experience. Candidates should be passionate about providing outstanding service and contributing to a positive team environment. Advancement opportunities include Sales and Customer Experience Manager.
Requirements
- Flexible availability, including days, evenings, weekends and holidays
- Proficient in communicating effectively with customers
- Self-starter and adaptable to changing needs
- Resourceful and able to adapt to deadlines
- 1-2 years of direct retail experience preferred
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- Paid time off
- 401(k) match
- Performance-based incentives
- Employee Assistance Program
- Trade discounts
- Merchandise discounts
- Employee Assistance Program with mental health counseling and legal/financial advice
- Access to full menu of benefits