Retail Customer Experience Associate, Wolfchase - Full Time

Macy's is looking for a Retail Customer Experience Associate to create exceptional, personalized shopping experiences for customers. The role involves engaging with shoppers, making product recommendations, and leveraging digital tools to enhance the customer journey. A positive attitude, strong communication skills, and a passion for delivering high-caliber service are key to success in this role.

Requirements

• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meeting daily sales goal challenges
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• At least 2 years of selling or customer experience preferred

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice