Macy's is looking for a Retail Customer Experience Associate to create exceptional, personalized shopping experiences for customers. The role involves engaging with shoppers, making product recommendations, and leveraging digital tools to enhance the customer journey. A positive attitude, strong communication skills, and a passion for delivering high-caliber service are key to success in this role.
Requirements
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- At least 2 years of selling or customer experience preferred
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice