Customer Success Specialist

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities.

Requirements

• 1+ year of experience in Customer Success, Account Management, Business Development, or similar customer-facing roles.
• Strong analytical skills with the ability to interpret data and act on insights.
• Experience executing customer engagement programs (e.g., email campaigns, webinars, or in-app guidance).
• Excellent written and verbal communication skills; clear, empathetic, and professional.
• Comfortable using Customer Success and marketing automation tools (e.g., Gainsight, Outreach).
• Highly organized, process-driven, and able to manage multiple priorities simultaneously.

Benefits

• Competitive salary
• Meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrolment program
• Take-what-you-need PTO