Enterprise Customer Success Manager

MaintainX is seeking an Enterprise Customer Success Manager to drive customer success and retention for its enterprise segment. The successful candidate will work closely with Account Directors and customer support teams to build strong relationships with customers, understand their needs, and help them achieve their goals using MaintainX's software products.

Requirements

• 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business.
• 5+ years of experience in customer facing roles, preferably in a software company.
• Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles.
• Proven track record of driving customer success and retention.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Experience conducting product demonstrations and training sessions.
• Analytical mindset with experience using data to drive decisions and improve customer success.

Benefits

• Competitive salary
• Meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrollment program
• Take what you need PTO