We are seeking a highly skilled VOIP Engineer to join our team, with expertise in VoIP systems, UCaaS solutions, and network infrastructure.
Requirements
- Minimum of 2-3 years’ experience in VoIP systems
- Experience delivering VoIP phone systems – Asterisk or other hosted PBX systems
- Understanding and providing support for VoIP number porting (LNP) in the Australian telecommunications landscape
- Experience delivering or troubleshooting UCaaS solutions using Microsoft Teams; Zoom experience is a plus
- Experience with Yealink or other IP phones
- Strong knowledge of TCP/IP, NAT, DHCP, DNS, VLANs, QoS, SIP trunking, and fax over VoIP
- Understanding of VoIP protocols – SIP, RTP, SDP
- Ability to provide high-level customer service and support
- Experience coordinating with external carriers and vendors for support and provisioning
- Experience troubleshooting and resolving faults escalated from Level 1 support agents
- Cisco CCNA certification
- Experience with Cisco switches and routers (Cisco IOS XE & XR)
- Experience with Fortigate firewalls
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance