Technical Support / VOIP Engineer - #34721

We are seeking a highly skilled VOIP Engineer to join our team, with expertise in VoIP systems, UCaaS solutions, and network infrastructure.

Requirements

• Minimum of 2-3 years’ experience in VoIP systems
• Experience delivering VoIP phone systems – Asterisk or other hosted PBX systems
• Understanding and providing support for VoIP number porting (LNP) in the Australian telecommunications landscape
• Experience delivering or troubleshooting UCaaS solutions using Microsoft Teams; Zoom experience is a plus
• Experience with Yealink or other IP phones
• Strong knowledge of TCP/IP, NAT, DHCP, DNS, VLANs, QoS, SIP trunking, and fax over VoIP
• Understanding of VoIP protocols – SIP, RTP, SDP
• Ability to provide high-level customer service and support
• Experience coordinating with external carriers and vendors for support and provisioning
• Experience troubleshooting and resolving faults escalated from Level 1 support agents
• Cisco CCNA certification
• Experience with Cisco switches and routers (Cisco IOS XE & XR)
• Experience with Fortigate firewalls

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance