Complaints Handler

We are seeking a Complaints Handler to join our Complaints Team in London. The successful candidate will be responsible for managing case loads, investigating and documenting complaints, and providing exceptional customer service.

Requirements

• Proven ability to deal with difficult or unhappy customers, resolving issues with professionalism and empathy.
• Strong attention to detail, making sure all investigations and written responses are accurate and easy to understand.
• A bias for action, working at pace to deliver quality outcomes that meet the needs of customers and the business.

Benefits

• Flexible working
• Competitive bonus scheme
• Flexible benefits budget
• Sabbatical Leave
• Work From Anywhere
• Mental wellbeing support
• Learning and development
• Private health care
• Medical cash plan
• Tech scheme
• 33 days holiday
• Pension
• Cycle to work scheme
• Monthly team socials and company-wide socials every month!