Customer Operations Executive - part time (20hrs)
marshmallowBudapest, Hungary
Posted November 13, 2025
Part Time
About the Company
Marshmallow exists to make migration easy. We're a team of curious thinkers who relentlessly pursue solutions to a systemic problem of migration.
Job Description
We are looking for a Customer Operations Executive to join our team in Budapest. The role involves providing real-time customer support via live chat, handling renewal-related inquiries, and proactively looking for solutions to retain customers. The ideal candidate is passionate about delivering exceptional customer service, adaptable, and comfortable with change.
Requirements
- Previous experience in a customer-facing role is desirable
- Excellent written and verbal English communication skills
- Passionate about delivering exceptional customer service
- Adaptable and comfortable with change
- Proactive in finding solutions rather than waiting for others to act
- Skilled at simplifying complex information for customers
- Curious and unafraid to ask questions
- A strong team player who enjoys supporting colleagues and collaborating to improve processes
- Open to feedback and eager to grow within a feedback-driven company
Benefits
- Flexi-office working
- Learning and development
- Mental wellbeing support
- Competitive bonus scheme
- SZÉP card
- Sabbatical Leave
- Work From Anywhere
- Medicover Blue package
- All You Can Move membership
- Monthly BKK pass
- Monthly team social budget
- Bi-weekly office lunches
- Office tea, coffee and snacks