Client Success Manager, Pharma Partnerships

Massive Bio is seeking a Client Success Manager to play a key part in shaping customer experience and driving delivery for sponsor and biopharma client relationships.

Requirements

• Manage a portfolio of sponsor and client accounts
• Drive responsiveness and service levels for sponsor requests
• Translate customer objectives into internal workstreams
• Maintain reliable data in CRM and operational systems
• Develop presentations and progress decks to support sponsors and partners
• Support account renewals and expansion

Benefits

• Competitive salary
• Benefits package
• Opportunity for professional growth and development