Client Success Manager
PelagoNew York, New York, United States
Posted October 30, 2025
120000 - 140000 USD year
Full Time
About the Company
Pelago is the world’s leading virtual clinic for substance use management, offering on-demand, personalized support through cognitive behavioral therapy (CBT) and medication-assisted treatment (MAT). The company focuses on transforming substance use support from prevention to treatment, providing education and management skills to help members overcome addiction. Pelago's solutions integrate seamlessly with health plans and wellness platforms, making it an essential resource for employers looking to improve employee health.
Job Description
Pelago is a leading virtual clinic for substance use management, helping members overcome addiction through personalized guidance and support. They are seeking a Client Success Manager to own and grow a portfolio of health plan and PBM clients, driving business results and increasing member engagement. This hybrid role involves strategic partnership with internal teams and a focus on client and member outcomes.
Requirements
- 3+ years of experience in client success, account management, or partnerships within digital health, healthcare, wellness, benefits, or SaaS.
- Proven success managing enterprise clients and partnering directly with executive stakeholders to drive renewals, expansions, and measurable results.
- A skilled communicator and storyteller who can simplify complex ideas and inspire action.
Benefits
- Full Medical, Dental, & Vision coverage
- Generous and meaningful equity package
- 401k Plan
- Unlimited PTO
- Paid maternity/paternity leave
- Flexible working environment
- Wellness Reimbursement Program
- Substance Use Support for employees/family
- At-home Learning and Development stipend
