Customer Service Representative
MaticColumbus, Ohio, United States
Posted October 28, 2025
Full Time
About the Company
Matic, founded in 2014, revolutionized the insurtech industry by seamlessly integrating insurance into home and auto ownership experiences. With a digital marketplace featuring over 40 A-rated carriers, Matic offers homeowners and auto insurance through various distribution channels including mortgage origination, banking, and auto financing. The company's distinctive approach streamlines the insurance process, making it more accessible and efficient for consumers.
Job Description
Matic is seeking a Customer Service Representative to provide expert service to customers, ensuring accurate information is conveyed and consistent processes are followed. The role requires resolving issues, advocating for customers, and contributing to team goals. The company is a rapidly growing insurtech startup integrating insurance into home and auto ownership.
Requirements
- Save attempt to resolve every cancellation request
- Ability to understand customer’s situation and offer options.
- Tenacity and persuasiveness in resolving issues.
- Self-motivated and adaptable to change.
Benefits
- Career advancement
- Ownership stake
- Unlimited Paid Time Off
- Health, Dental & Vision insurance
- 401(k) Retirement Plan
- Continuing education
- Professional development
- Team events
- Modern office environment
