Help Desk Analyst

McGuireWoods is hiring an IT Service Desk/Help Desk Analyst to join its enterprise-wide IT service desk in Richmond, VA. The candidate will provide technical assistance via telephone, remote desktop connection, email or chat.

Requirements

• Adhere to incident management, problem management, change management, and knowledge management best practices
• Utilize advanced features in MS Office Suite and Adobe applications to resolve complex document issues
• Analyze, troubleshoot and resolve problems with a goal of 85% First Call Resolution
• Support experience with Service Now, Mobile Device Management, Citrix, VPN and Remote Desktop Services on all platforms and any other legal applications is preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Hybrid remote option allowing flexibility and work-life balance