Contact Center Quality Assurance Manager

MCI is seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts.

Requirements

• Bachelor's degree in business, Quality Management, or a related field (preferred)
• 3+ years of experience in a QA leadership role within a BPO or contact center
• Strong knowledge of QA methodologies, tools, and contact center operations
• Excellent analytical, coaching, and communication skills
• Experience with QA software, CRM systems, and reporting tools

Benefits

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Employee shuttle services
• Company retreats and off-site events