Contact Center Quality Assurance Manager

MCI is seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. The ideal candidate will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts.

Requirements

• Bachelor's degree in business, Quality Management, or a related field (preferred)
• 3+ years of experience in a QA leadership role within a BPO or contact center
• Strong knowledge of QA methodologies, tools, and contact center operations
• Excellent analytical, coaching, and communication skills
• Experience with QA software, CRM systems, and reporting tools
• Certifications in Quality, Six Sigma, or related areas (a plus)

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment