Customer Service Representative (Hiring Immediately)

MCI is seeking a Customer Service Representative to join our fast-growing team! As a Customer Service Representative, you will provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients. You will have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment.

Requirements

• High school diploma or equivalent
• Excellent written and verbal communication skills
• Strong problem-solving, conflict resolution, and troubleshooting abilities
• Ability to type 20+ WPM and navigate multiple systems confidently
• Proficiency with Microsoft Office and familiarity with Windows operating systems
• Reliable, punctual, and motivated with a strong work ethic
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, self-manage, and adapt in a fast-paced setting
• Team-oriented with a positive, professional attitude

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code