Dialer Administrator

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. This position is responsible for monitoring the production of all dialing platforms, providing reporting, and contributing recommendations to enhance efficiencies and performance.

Requirements

• Performing system configurations for multiple applications, software installations on local machines and remote machines, managing updates and upgrades of software to reduce impact/downtime.
• Providing daily operation support, education and troubleshooting for software issues, errors and downtime.
• Prepare calling lists and load calling data into various CRM systems
• Develop expertise in the function and capabilities of the different calling platforms.
• Working with external vendors to resolve critical performance/up-time affecting issues and to put preventative measures in place.
• Analyzing system performance versus requirements and proactively providing ideas to increase performance, effectiveness, efficiency etc.
• Developing an understanding of regulatory compliance requirements and managing audits and frequent investigations to ensure systems remain compliant.
• Providing helpdesk support to the rest of the organization, resolving tickets, projects, critical issue resolution.

Benefits

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Employee shuttle services
• Company retreats and off-site events
• Opportunities for growth and promotion