Dialer Specialist
MCIAngeles, Philippines
Posted October 10, 2025
Full Time
About the Company
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
Job Description
MCI is seeking a Dialer Specialist to manage and optimize the performance of automated dialing systems. The role involves configuring, monitoring, and troubleshooting dialer software, collaborating with operations, analytics, and compliance teams to maximize productivity.
Requirements
- Configure and optimize dialer settings, including dialing modes, pacing algorithms, and call distribution strategies
- Monitor dialer performance metrics, such as dialing penetration, connect rates, and abandon rates
- Coordinate with campaign managers, supervisors, and team leaders to set up and launch outbound calling campaigns
- Manage calling lists and databases used by the dialer system, ensuring data accuracy, integrity, and compliance with regulatory requirements
- Ensure compliance with regulatory requirements, including TCPA (Telephone Consumer Protection Act) regulations, DNC (Do Not Call) regulations, and other relevant laws governing outbound calling activities
Benefits
- HMO Coverage plus a dependent
- Rank & File: ₱100,000 coverage
- Supervisors/Managers: ₱120,000 coverage
- Dental Coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Employee shuttle services
- Company retreats and off-site events