Customer Support Specialist
MealSuiteOregon, United States
Posted July 25, 2025
Full Time
About the Company
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution on a mission to revolutionize the continuum of care through food service technology. Since 1989, our industry leading innovations have empowered food service operators across North America to streamline administrative labor, cut down on food waste, reduce risk and meet regulatory requirements, so they can spend more time focusing on what matters most: improving the quality of life for their patients and residents. Dedicated to delivering SMILES & SATISFACTION to healthcare & senior living communities, we pride ourselves on providing personalized solutions matched with unparalleled customer service.
Job Description
MealSuite is looking for a Customer Support Specialist to join their Customer Experience team. The ideal candidate will have experience in the foodservice, acute care, or tech industry, and be able to troubleshoot issues and provide solutions to customers.
Requirements
- 1-3 years of direct experience in customer support roles
- Experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software
- Foodservice certification, such as Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician, Hopsitality Manger, or equivalent
- Ability to travel occasionally and have a valid passport with no travel restrictions
- Experience in agile environments and ability to thrive in a constantly changing environment
Benefits
- Unlimited paid time off
- Health benefits, including medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym
- Hybrid flexibility, allowing for remote work and collaboration
- Work-life balance, supported by leadership
- Inclusive workplace, with women making up 53% of employees and 58% of people leaders
- Participation in equity program and 401(k) plan
- Opportunities for career development and advancement
- Purposeful work with a positive community impact