Member Retention Specialist

This is a full-time, on-site position based in Fort Lauderdale, FL. As a Member Retention Specialist, you'll offer a warm welcome, answer questions, and help members feel confident in their coverage from the first interaction.

Requirements

• High school diploma or equivalent (required)
• At least 1 year of customer service or phone-based support experience
• Strong verbal communication skills and a professional, friendly tone
• Active listening and interpersonal skills that help you build trust quickly
• Proficiency using computer systems and basic Microsoft tools (Outlook, Teams)
• A sense of responsibility when handling member information with care and confidentiality
• Dependable time management and ability to work independently in an on-site team environment

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 15 days PTO
• 401(k) program with an employer match