Member Support Specialist

We are seeking a Member Support Specialist to work with our members and their loved ones, guiding them through product activations, troubleshooting, billing, and more. The role offers a supportive and friendly team environment, and we take pride in helping to protect our members.

Requirements

• 2+ years previous member service call center or member-facing experience desired
• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)