Senior Manager, Member Experience

Medical Guardian is a fast-growing company focused on helping people live a life without limits through emergency response and remote patient monitoring. They are seeking a passionate Senior Manager of Member Experience to lead and elevate member engagement, optimize communications, and reduce attrition in a fast-paced healthcare setting. The role involves team leadership, campaign management, process improvement, and data-driven decision making.

Requirements

• Manage and coach a high-performing outbound member services team.
• Lead training initiatives to reinforce member experience standards.
• Partner with Marketing and Digital teams to align outbound messaging.
• Design and implement workflows for streamlining member interactions.
• Lead or participate in member retention and churn reduction strategies.

Benefits

• Health Care Plan
• Paid Time Off
• Retirement Plan