IT Site Lead

We are seeking an experienced IT Support Lead to join our Information Technology team and deliver exceptional customer service both locally and remotely.

Requirements

• Administer Chromatography Data Systems (CDS) such as Empower, including user account management, backup, and archiving.
• Support and configure lab-specific systems, including Empower and LAC/E.
• Collaborate with QA and laboratory teams to ensure data integrity and compliance with audit trail requirements.
• Coordinate with vendors for system upgrades, patches, and service-level agreements.
• Implement and maintain validated states for computerized systems in compliance with GxP, Part 11, and EU Annex 11.
• Develop and execute validation protocols for IT systems and lab informatics platforms.
• Support internal and external audits, addressing any findings promptly and effectively.
• Maintain documentation for IT processes, validation activities, and change control procedures.
• Manage system configurations, custom fields, and integration with laboratory instruments.
• Provide leadership and daily direction to team members, ensuring timely ticket resolution.
• Provide desk-side, phone, and ticket-based troubleshooting for hardware, software, and enterprise applications.
• Maintain and repair desktops, laptops, and related peripherals.
• Monitor and maintain server hardware; configure virtualization platforms (e.g., Hyper-V) and manage backup solutions (e.g., Veeam).
• Ensure Microsoft updates are installed on non-managed servers.
• Participate in special projects and on-call duty rotation as required.
• Administer Active Directory: create/disable accounts, maintain structure, and manage distribution/security groups.
• Use remote-control tools to resolve desktop issues.
• Configure Citrix servers and manage NAS devices (Synology, QNAP) for backups.
• Manage relationships with external service providers and vendors for IT and lab systems.

Benefits

• Annual leave plus bank holidays
• Company pension contributions
• Private medical insurance or health cash plan
• Life assurance and income protection schemes
• Employee assistance programme
• Discounted gym membership at Surrey Sports Park
• Regular social events and company activities