IT Help Desk Technician

Mainstay Technologies seeks an IT Help Desk Technician to start in August. The ideal candidate is passionate about helping others, skilled at troubleshooting, and committed to growth. They will work daily with dedicated clients, respond to reactive 'break/fix' issues, and exercise a high degree of ownership over the clients' technical environment.

Requirements

• Strong interpersonal skills: enjoy relating with staff & clients.
• Strong written and verbal communication
• A nimbleness and flexibility in your approach to work; a willingness to adapt.
• Solid troubleshooting and decision making skills.
• Committed professionalism: showing up on time, working hard, and no office politics!
• Deal maturely with the pressures of the job and take ownership over your own work.
• Enjoy working as a team towards a common goal.
• Desire for career and personal growth.
• Ability to flourish in a fast-paced environment.
• Shift between tasks quickly with exceptionally high consistency and attention to detail.
• Excellent technical aptitude, with an ability to learn quickly.
• Good sound judgement, confidence and technical common sense.
• Embrace a changing work environment while remaining calm and focused.
• Anticipate, plan for, and adjust to changing demands.
• Understand others' perspectives and deal effectively with different types of people.

Benefits

• Flexible and fun work environment
• 3 weeks of PTO (4 weeks after 2 years) per year
• 2-week sabbatical at 5 years
• 5-week sabbatical at 10 years
• Health, Dental, and Vision Insurance
• Disability Insurance
• Group and Supplemental Life Insurance
• Paid Family Leave
• 401(k) with 3% match
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
• Paid Volunteer Time Off