Technical Account Manager
MegaportQueensland, Australia • United States
Posted August 12, 2025
Full Time
About the Company
Megaport revolutionizes global connectivity by offering Software Defined Network (SDN) solutions that interconnect over 930 data centers across 26 countries. Our services include virtual networks, interconnection, and hybrid cloud options, enabling fast, flexible, secure, and on-demand access to leading cloud and managed service providers. Megaport's Network as a Service delivers greater agility, reduced costs, and increased speed compared to traditional connectivity methods.
Job Description
Megaport is seeking an experienced Technical Account Manager (TAM) to serve as a strategic technical advisor to enterprise customers, ensuring their success with the company's Network as a Service (NaaS) platform. This post-sales role focuses on customer support, technical enablement, and long-term value delivery, collaborating with various teams to drive adoption of Megaport's services. The role involves delivering enhanced support during incident response, proactive engagement, and facilitating System Integrator onboarding.
Requirements
- 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar)
- Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services
- Strong presentation and delivery skills
- Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments
- Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments
- Excellent project coordination, prioritisation, and stakeholder management skills
- Hands-on experience with IaC practices, Terraform, and API integrations (a plus)
Benefits
- Flexible working environment
- Generous leave plans
- Health and wellness support
- Comprehensive learning support
- Creative, modern workspaces
- Motivated, inclusive team
- Recognition programs
