Call Center
Memorial HealthSpringfield, Illinois, United States
Posted January 21, 2026
34280 - 53120 USD
Full Time
About the Company
Memorial Healthcare System is a leading not-for-profit health system offering exceptional care across various specialties including bariatrics surgery, cancer treatment, cardiac services, and pediatric care. Comprising over 17,000 dedicated professionals, the organization prioritizes personalized medicine and a supportive environment for patients and their families. Memorial is committed to diversity and inclusion, providing veteran preference and equal opportunities in employment.
Job Description
The Call Center representative is responsible for collecting and following up on outstanding self-pay and liability balances of ALMH and TMH Patient Accounts, and determining customers' eligibility for financial assistance programs.
Requirements
- 1+ years of healthcare insurance and/or billing experience
- Experience with Microsoft Office products
- Basic knowledge of personal computers and user software
- Familiarity with medical terminology, CPT and ICD-9/10 coding, and hospital billing claims form UB-04
- Ability to multi-task and work with internal and external customers
- Excellent communication, customer relations, and listening skills
