Patient Support Nurse

The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics.

Requirements

• Serve as the initial point of contact for callers, including patients, their care partners, and/or their HCP/office staff to provide approved information and education for Oncology specific care including benefit discussions, disease progression and product education, along with general and program specific resources.
• Provide program specific treatment education via approved FAQs/Talking Points.
• Facilitate a warm transfer to key program stakeholders (i.e. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit.
• Utilize Valeris’ leadership competencies as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data.
• Ensure all SOPs are followed with consistency.
• Conduct miscellaneous tasks or projects, as assigned.

Benefits

• Medical, dental, and vision plans
• Additional health support
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage
• Company-paid Short-Term Disability coverage
• 401(k) Retirement Savings Plan with 100% match
• Paid Time Off (PTO) and Sick Leave
• Nine paid holidays plus two floating holidays
• Opportunities for advancement