Portuguese Speaking Customer Service for Online Retail Department

Mercier Consultancy is seeking a Portuguese-speaking Customer Service Representative for their Client's Online Retail Department. The role involves providing outstanding support to Portuguese-speaking customers, assisting with product inquiries, order management, and handling returns. Fostering customer satisfaction is crucial for enhancing brand loyalty.

Requirements

• Fluent in Portuguese and English, with excellent communication skills
• Exceptional customer service skills and a proactive problem-solving approach
• Prior experience in customer service, particularly in online retail
• Detail-oriented with strong organizational abilities
• Genuine interest in online shopping and helping customers navigate the retail space
• Familiarity with customer support software and CRM systems (a plus)

Benefits

• Health Insurance
• Private Health Insurance
• Monthly Performance Bonus
• Free Greek Course
• Full Relocation Package